New, clean, person at the desk when we got in early was so accommodating. She let us get into the garage, and store our bags with her until we could check in. She also advised us that we could check in early on a ground floor room right then or wait for a better room up a few floors in a few hours. The happy hour with wine in the evening and coffee in the morning was a nice perk. Nice to have 2 EV chargers dedicated to Teslas which I drive.
Wren
mai 2024
The staff was friendly, helpful, and professional. The hotel's location in San Francisco's Japantown is exceptional. (We all need to explain why we are not living in SF.) The wi-fi was fast and free throughout the hotel. The rooms are clean and well-provisioned.
Lacey
desember 2024
The location was amazing, specially to enjoy Japantown. Lovely region to walk, even at night. The rest of the city is easily reachable by a short bus ride. Staff were helpful to provide things we needed (a pair of scissors, bicycles etc.) and even the housekeeping staff was very friendly. Rooms were great, and the free green tea provided was delicious. The courtesy coffee in the morning and wine in the evening was a nice touch.
Marcel
juni 2024
This hotel is just in the right spot - Japantown and all it has to offer. It's easy to get to anywhere in the city from this excellent location. The staff is uniformly friendly and helpful. The lobby decor and ambience is welcoming and pleasant.
Roland
desember 2023
Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.
Hamada
september 2023
I like the staff, who are all very nice and friendly. They always converse with me, making me feel warm and welcome. They are willing to help and support everything they can during my stay. The second thing I like is the location. As you may know, it's very dangerous in San Francisco. Many places are full of homeless, and I feel so scared, but the location of this hotel is very safe and peaceful you can walk on the street at night and park your car safely. Anyway, the hotel provides a very, very safe parking lot for you too. Another thing is the cleanliness of the room. The room is very clean and the housekeeper makes it clean every day. The last thing is the comfortable bed I can sleep well and good rest in the bed.
Suangkana
september 2023
Great location! 2 minutes to Japan Town, and close to USF where my nephew goes to school. Loved the Japanese (and Korean) restaurants - all of them had fantastic food and fairly-priced. We even discovered a Thai restaurant across from the hotel. The room was spacious enough for us and 2 kids. Beds were really comfortable and we were at a corner room which was really quiet! Our fave breakfast/brunch place was Sweet Maple! Millionaire's bacon is the bomb!
Hamada
oktober 2023
Great room, get the minimalist approach but a bit more storage space would have been good given the overall space in the room. Great shower, air-con etc. location was perfect with good access to all well known tourist spots in San Fran and some great eating spots in local area. Parking was easily accessible and great convenience albeit very expensive..
Peter
september 2024
Great locations, comfortable rooms, nice little perks like wine at happy hour and good coffee in the lobby in the morning. Loved the location in a quiet neighborhood (Japantown bordering Pacific Heights) that was totally central and accessible.
Nadya
august 2024
Clean, relaxing, zen... attentive staff. Comfortable bed. Safe, quiet neighborhood. Close to transportation and walkable areas.
Halah
juni 2024